OTC Benefits for Spanish-Speaking Medicare Members: How to Get Help
Ayuda en Español / Help in Spanish
Over 6 million Medicare beneficiaries speak Spanish as their primary language. Every major Medicare Advantage carrier is required to provide OTC benefit support in Spanish. Here's how to access it.
Phone Ordering in Spanish
- UnitedHealthcare: Press 2 for Spanish when calling OTC Health Solutions at 1-888-628-2770
- Humana: Spanish line available at CenterWell OTC: 1-833-331-1573 (press 2)
- Aetna: Call member services and request a Spanish speaker: 1-800-307-4830
- WellCare: NationsOTC has Spanish representatives: 1-877-204-1817
Spanish-Language Catalogs
- Most carriers mail bilingual (English/Spanish) OTC catalogs automatically to members in high-Hispanic-population areas
- You can request a Spanish-language catalog by calling your plan's member services
- Online ordering portals typically have a Spanish language toggle
In-Store Help
- Walmart: Many locations in Hispanic communities have bilingual staff
- CVS: CVS Pharmacy has bilingual signage in many locations
- Dollar General/Family Dollar: Staff may vary — bring your OTC card and product list
Consejo: Si habla español y necesita ayuda con su beneficio OTC, llame al número en la parte trasera de su tarjeta y presione 2 para español. Todos los aseguradores principales tienen servicio bilingüe.
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