How to Order OTC Products by Phone: Step-by-Step Guide
Phone Ordering for OTC Benefits
Not comfortable shopping online or in stores? Most Medicare Advantage plans offer free phone ordering for OTC products with home delivery — and many members prefer this option.
How to Order by Phone
- Find your plan's OTC number — it's on the back of your OTC card or in your member handbook
- Call during business hours — most lines are open M-F 8am-8pm, some offer Saturday hours
- Have your member ID ready — the representative will verify your identity
- Browse the catalog — ask the representative to read available products or request a paper catalog be mailed
- Place your order — select items up to your remaining quarterly balance
- Confirm delivery address — products typically arrive in 5-10 business days
Phone Numbers by Plan
- OTC Health Solutions (UHC) — 1-888-628-2770
- NationsOTC (various plans) — 1-877-204-1817
- CenterWell (Humana) — 1-833-331-1573
Tip: Phone representatives can help you find the best-value products within your remaining balance. Don't be shy about asking for recommendations!