Frequently Asked Questions

Everything you need to know about your OTC benefit and how MY OTC can help.

What is the OTC benefit?

The OTC (Over-the-Counter) benefit is a perk included in many Medicare Advantage plans. It gives you a quarterly allowance to purchase everyday health products like vitamins, pain relievers, and first-aid supplies at no cost to you.

Who is eligible?

If you're enrolled in a Medicare Advantage (Part C) plan that includes an OTC benefit, you're eligible. Check your plan's Evidence of Coverage or call your insurer to confirm.

How much is my allowance?

Allowances typically range from $50 to $200+ per quarter, depending on your specific plan. Some premium plans offer even more.

Do unused funds roll over?

No. Your OTC allowance resets at the beginning of each quarter. Any unused funds are forfeited, so we encourage you to order before each quarter ends.

What products can I buy?

You can purchase FDA-approved over-the-counter health products across categories like pain relief, vitamins, digestive health, first aid, allergy, dental care, and more. See our full eligible products list.

How do I place an order?

You can order online through our catalog, call us at 1-866-477-5117, or choose a pre-assembled box for a quick, curated selection.

Is shipping free?

Yes! All orders placed through MY OTC ship free directly to your door.

How do I activate my OTC card?

Visit our card activation guide for step-by-step instructions. You can also call us for help.

Can I order for a family member?

Yes. If you're the authorized representative or caregiver, you can place orders on behalf of the Medicare beneficiary. You'll need their Member ID and personal details.

Do you speak Spanish?

Absolutely! Our team is fully bilingual. You can also browse our site in Spanish at myotc.co.

What if my order is wrong or damaged?

Contact us within 30 days and we'll arrange a replacement or exchange at no cost.

Is MY OTC affiliated with Medicare?

MY OTC (Fortezza LLC) is an independent OTC benefit fulfillment service. We are not affiliated with or endorsed by Medicare or CMS.

Still have questions? Call our bilingual support team at 1-866-477-5117 — we're happy to help.