How to Order OTC Products Online with Your Benefit Card
Ordering Online
Many Medicare Advantage plans offer online ordering for OTC benefit products. This is especially convenient for members with mobility challenges or those in rural areas.
Common Online Ordering Options
- OTC Health Solutions: Used by UnitedHealthcare, Aetna, and others — otchs.com
- NationsOTC: Used by Humana, WellCare, and others — nationsotc.com
- Plan-specific portals: Some plans have their own ordering websites
- CVS.com: Some plans allow online OTC purchases through CVS
- Walmart.com: Select plans support Walmart online OTC orders
How to Place Your First Online Order
- Visit your plan's designated OTC ordering website
- Create an account using your member ID and date of birth
- Browse the catalog and add items to your cart
- Your OTC balance is applied automatically at checkout
- Choose shipping (usually free, arrives in 5-7 business days)
Prefer to order by phone?
Most OTC catalogs accept phone orders. Call the number in your plan's OTC benefit guide. A representative can walk you through the catalog and place the order for you.